Service Usage Charges
Updated 30 May 2026
The following can be used as a guide to what additional Service Charges may apply.
These rates and examples are indicative only and will vary depending on actual usage. As these services are provided by external parties the rates may also change at any time without notice.
Core Usage Charges
Your Core package has two separate usage areas: SMS usage in AUD and standard platform usage in USD. These are separate billing areas. Any credits do not transfer between them. Unused Credits expire at the end of every month and do not accumulate.
SMS Usage Charges — Separate AUD Billing
SMS is provided through a separate SMS system and is billed in AUD. It is not part of the standard platform usage credit or standard platform wallet billing.
Your Core package does not include a monthly SMS credit (these are only available on upgraded program tiers). The SMS number and SMS units are billed separately in AUD, and are separate from standard platform usage billing.
Your Core package does not include a monthly SMS credit (these are only available on upgraded program tiers). The SMS number and SMS units are billed separately in AUD, and are separate from standard platform usage billing.
| Item | Charge / Credit |
| Monthly SMS credit | Not included |
| SMS number | $15.95 AUD / month |
| SMS unit | $0.070 AUD / SMS unit |
What is an SMS unit?
An SMS unit is one SMS segment. For standard text messages, one SMS unit is up to 160 characters, including spaces. If the message is longer than 160 characters, it is split into multiple SMS units. Longer standard messages are usually counted in blocks of 153 characters per unit because a small part of each segment is used to join the message back together.
Special characters, emojis, some symbols, smart quotes, or non-English characters can reduce the SMS unit size. In those cases, one SMS unit may be as low as 70 characters, or 67 characters per unit for longer messages.
An SMS unit is one SMS segment. For standard text messages, one SMS unit is up to 160 characters, including spaces. If the message is longer than 160 characters, it is split into multiple SMS units. Longer standard messages are usually counted in blocks of 153 characters per unit because a small part of each segment is used to join the message back together.
Special characters, emojis, some symbols, smart quotes, or non-English characters can reduce the SMS unit size. In those cases, one SMS unit may be as low as 70 characters, or 67 characters per unit for longer messages.
| SMS usage example | Calculation | Approx. result |
| $20 AUD used for SMS units only | $20.00 / $0.070 per SMS unit | ~285 SMS units, excluding the monthly SMS number |
| SMS billing example | Calculation | Approx. result |
| Monthly SMS credit | $0.00 AUD credit | No SMS credit included |
| SMS number | $15.95 AUD / month | Billed separately in AUD |
| SMS units | $0.070 AUD / SMS unit | Billed separately based on usage |
Standard Platform Usage Charges — Separate USD Billing
Your Core package does not include a monthly standard platform usage credit. (these are only available on upgraded program tiers). Platform usage-based services such as Voice AI usage, call minutes, email notifications, call recording, recording storage, email verification, workflow premium actions and other eligible services are billed from an agreed wallet amount.
Wallet balance does not expire and will stay in your wallet until needed.
Voice AI usage is monitored. If usage increases materially, we will review the available options with you before making changes.
Usage charges in this section are in USD. Phone call charges are billed in full-minute increments, so partial minutes may be rounded up to the next whole minute.
Wallet balance does not expire and will stay in your wallet until needed.
Voice AI usage is monitored. If usage increases materially, we will review the available options with you before making changes.
Usage charges in this section are in USD. Phone call charges are billed in full-minute increments, so partial minutes may be rounded up to the next whole minute.
Phone System
| Call Type | Outbound | Inbound |
| Local Calls | $0.0756 / min | $0.0300 / min |
| Mobile Calls | $0.2250 / min | $0.0300 / min |
| Toll-Free | $0.0720 / min | $0.1500 / min |
| Browser/App Calling | $0.0120 / min | $0.0120 / min |
| SIP Interface | $0.0120 / min | $0.0120 / min |
| SIP Refer | $0.3000 |
Note: Call charges are usage-based and may be rounded up to the next full minute.
Example Platform Usage Mix — No Monthly Credit Included
The example below shows one possible mix of usage. Actual usage will vary depending on call volume, call duration, AI usage, recording settings, workflow actions and other services used.
| Example usage mix | Example quantity / allowance | Estimated usage cost |
| Voice AI usage | Example allowance only; varies by usage | $15.00 |
| Inbound call minutes | 300 mins | $9.00 |
| Email notifications | 1,000 emails | $2.02 |
| Call recording | 300 recorded mins | $2.25 |
| Recording storage | 300 stored mins for 1 month | $0.45 |
| Email verification | 500 verifications | $3.75 |
| Workflow premium actions | 50 actions | $1.50 |
| Estimated platform usage for this example | $33.97 | |
This is an example only. Higher Voice AI usage, longer calls, call forwarding, call transcription or other usage-based services will increase usage costs.
AI & Automation Usage
Voice AI
| Charge | Usage-based. Voice AI usage varies depending on call duration, voice/TTS provider, AI model and token usage. Applicable phone-system charges also apply to phone calls. | |
| Usage credit / billing | Billed from the agreed wallet amount because no monthly platform usage credit is included. | |
Conversation AI
| Charge | Usage-based and varies depending on AI model, token usage, conversation history and knowledge-base context. | |
| Usage credit / billing | Billed from the agreed wallet amount where applicable. | |
Content AI
| Charge | Usage-based. Text and image generation charges may vary depending on the AI service and current pricing. | |
| Usage credit / billing | Billed from the agreed wallet amount where applicable. | |
Reviews AI
| Charge | $0.03 / review response | |
| $10 will give you about | ~333 review responses | |
Workflow AI / Premium Workflow Actions
| Charge | $0.03 / premium workflow action or eligible Workflow AI execution | |
| $10 will give you about | ~333 actions or executions | |
| External AI models | May vary depending on the model, provider and usage. | |
Other Services
Emails
| Charge | $0.002025 / email | |
| $10 will give you about | ~4,938 emails | |
LC Email Verification
| Charge | $0.0075 / email verification | |
| $10 will give you about | ~1,333 email verifications | |
Call Recording, Storage & Transcription
| Item | Charge | Example |
| Call Recording | $0.0075 / recorded min | 20 hours = ~$9.00 |
| Recording Storage | $0.0015 / min / month | 20 hours stored = ~$1.80 / month |
| Call Transcription | $0.072 / transcribed min | 20 hours = ~$86.40 |
We recommend having Call Transcription active during the onboarding and setup phase so recordings and transcripts can be reviewed and checked. Once setup is complete and the AI is operating as expected, this feature can be turned off to reduce ongoing usage charges.
Recording Storage Examples
| Recording retention period | Approx. monthly storage cost based on 20 hours/month |
| 30 days | $1.80 |
| 60 days | $3.60 |
| 90 days | $5.40 |
| 6 months | $10.80 |
| 12 months | $21.60 |
Optional / Separately Enabled Services
| Item | Notes |
| Optional and billed separately if enabled. Pricing depends on WhatsApp message type, country/category and usage. | |
| Advanced AI / external models | Optional usage may vary depending on the model, provider and complexity of the workflow or AI action. |
| Extended integrations | May involve extra setup or usage charges depending on the system and integration requirements. |
These figures are estimates only and may vary based on actual usage, call duration, call rounding, selected AI services, model/token usage, whether calls are forwarded, whether transcription is enabled, and how long recordings are retained. Pricing may also change if third-party provider costs change.
DigiSyncro Service Usage Charges Agreed Date/Time: