Service Usage Charges
Updated 15 September 2026
The following can be used as a guide to what additional Service Charges may apply.
These rates and examples are indicative only and will vary depending on actual usage. As these services are provided by external parties the rates may also change at any time without notice.
Core Usage Charges
Your Core package has two separate usage areas: SMS usage in AUD and standard platform usage in USD. These are separate billing areas. Any credits do not transfer between them. Unused Credits expire at the end of every month and do not accumulate.
SMS Usage Charges — Separate AUD Billing
SMS is provided through a separate SMS system and is billed in AUD. It is not part of the standard platform usage credit or standard platform wallet billing.
Your Core package does not include a monthly SMS credit (these are only available on upgraded program tiers). The SMS number and SMS units are billed separately in AUD, and are separate from standard platform usage billing.
Your Core package does not include a monthly SMS credit (these are only available on upgraded program tiers). The SMS number and SMS units are billed separately in AUD, and are separate from standard platform usage billing.
| Item | Charge / Credit |
| Monthly SMS credit | Not included |
| SMS number | $15.95 AUD / month |
| SMS unit | $0.070 AUD / SMS unit |
What is an SMS unit?
An SMS unit is one billable SMS segment. For standard text messages, one SMS unit is up to 160 characters, including spaces. If the message is longer than 160 characters, it is split into multiple SMS units. Longer standard messages are usually counted in blocks of 153 characters per unit because a small part of each segment is used to join the message back together.
Special characters, emojis, some symbols, smart quotes or non-English characters can reduce the SMS unit size. In those cases, one SMS unit may be as low as 70 characters, or 67 characters per unit for longer messages.
An SMS unit is one billable SMS segment. For standard text messages, one SMS unit is up to 160 characters, including spaces. If the message is longer than 160 characters, it is split into multiple SMS units. Longer standard messages are usually counted in blocks of 153 characters per unit because a small part of each segment is used to join the message back together.
Special characters, emojis, some symbols, smart quotes or non-English characters can reduce the SMS unit size. In those cases, one SMS unit may be as low as 70 characters, or 67 characters per unit for longer messages.
| SMS usage example | Calculation | Approx. result |
| $20 AUD used for SMS units only | $20.00 / $0.070 per SMS unit | ~285 SMS units, excluding the monthly SMS number |
| SMS billing example | Calculation | Approx. result |
| Monthly SMS credit | $0.00 AUD credit | No SMS credit included |
| SMS number | $15.95 AUD / month | Billed separately in AUD |
| SMS units | $0.070 AUD / SMS unit | Billed separately based on usage |
Core Usage Charges
Core is AU$197.00 per month plus applicable pay-as-you-go usage charges.
Platform Usage Charges
Platform usage is billed in USD. Core is pay-as-you-go.
Core does not include a monthly platform usage credit.
Eligible platform usage, including AI usage, phone-system usage, emails,
email verification, call recording, recording storage, transcription if enabled,
premium workflow actions and other usage-based services, is charged from the
account wallet as it is used.
Your Wallet
The initial wallet recharge is set at $10. As usage increases to 4 or more recharges
in a month, the recharge amount may be increased to $50, then $100, and then $250
as required for each recharge. Any wallet balance does not expire and remains
available until needed.
Core Pay-As-You-Go Platform Usage Example
The example below shows one possible monthly usage mix for a business making
moderate use of inbound Voice AI together with other AI, phone and platform services.
Core does not include a monthly platform credit, so the usage shown below would
be charged pay-as-you-go from the account wallet. Actual usage will vary depending
on call volume, call duration, AI model and voice configuration, Conversation AI
activity, token usage, recording and transcription settings, workflow activity and
other platform services used.
| Example usage mix | Example quantity / allowance | Estimated usage cost |
| Voice AI | Approx. 300 mins / 5 hours | $90.00 |
| Conversation AI | Example moderate usage | $19.57 |
| AI Prompt Optimisers | Example occasional usage | $3.91 |
| Reviews AI | Approx. 50 AI review responses | $1.50 |
| Content / Workflow / Ask AI | Example occasional usage | $13.04 |
| Inbound call minutes | 300 mins | $9.00 |
| Call recording | 300 recorded mins | $2.25 |
| Call transcription | 300 transcribed mins | $21.60 |
| Recording storage | 300 stored mins for 1 month | $0.45 |
| Email notifications | 1,000 emails | $2.03 |
| Email verification | 100 verifications | $0.75 |
| Workflow premium actions | 25 actions | $0.75 |
| Estimated monthly platform usage | $164.85 | |
| Monthly platform credit | None | |
| Estimated amount charged from wallet | $164.85 | |
This example is provided as an indication only and is not a guaranteed usage
allowance. Voice AI and other AI costs vary depending on the AI models, voice
configuration, token usage, conversation activity and features used. Core has no
included monthly platform credit, so actual eligible usage is charged pay-as-you-go
from the account wallet.
Phone System
Phone-system charges apply to phone calls, including calls handled by Voice AI.
Calls may be billed in full-minute increments, so partial minutes can round up.
| Call Type | Outbound | Inbound |
| Local Calls | $0.0756 / min | $0.0300 / min |
| Mobile Calls | $0.2250 / min | $0.0300 / min |
| Toll-Free | $0.0720 / min | $0.1500 / min |
| Browser/App Calling | $0.0120 / min | $0.0120 / min |
| SIP Interface | $0.0120 / min | $0.0120 / min |
| SIP Refer | $0.3000 |
Standard Platform Usage Items
Email
| Charge | $0.002025 / email |
| $10 will give you about | ~4,938 emails |
Email Verification
| Charge | $0.0075 / email verification |
| $10 will give you about | ~1,333 email verifications |
Workflow - Premium Features
| Charge | $0.030 / premium workflow action |
| $10 will give you about | ~333 premium workflow actions |
Call Recording, Storage & Transcription
| Item | Charge | Example |
| Call Recording | $0.0075 / recorded min | 20 hours = ~$9.00 |
| Recording Storage | $0.0015 / min / month | 20 hours stored = ~$1.80 / month |
| Call Transcription | $0.072 / transcribed min | 20 hours = ~$86.40 |
We recommend having Call Transcription active during the onboarding
and setup phase so recordings and transcripts can be reviewed and checked. Once setup
is complete and the AI is operating as expected, this feature can be turned off if
transcription is not required, helping to reduce ongoing platform usage.
Recording Storage Examples
| Recording retention period | Approx. monthly storage cost based on 20 hours/month |
| 30 days | $1.80 |
| 60 days | $3.60 |
| 90 days | $5.40 |
| 6 months | $10.80 |
| 12 months | $21.60 |
AI & Automation Usage — Pay-As-You-Go
AI and automation items are pay-as-you-go where enabled and are charged directly
from the account wallet. Core does not include a monthly platform usage credit.
Charges vary depending on feature, model, token usage, call duration and provider costs.
| AI item | Core treatment |
| Conversation AI | Pay-as-you-go where enabled. Cost may vary by model, token usage, conversation history and knowledge-base context. |
| Conversation AI Prompt Optimizer | Pay-as-you-go where enabled. Usage may vary depending on prompt activity and provider costs. |
| Voice AI | Pay-as-you-go for inbound Voice AI usage. Voice AI costs vary depending on the AI model and voice configuration selected. Standard phone-system charges also apply to calls. |
| Voice AI Prompt Optimizer | Pay-as-you-go where enabled. Usage may vary depending on prompt optimization activity. |
| Reviews AI | Pay-as-you-go where enabled. |
| Content AI | Pay-as-you-go where enabled. Text and image generation charges may vary depending on the AI service and current pricing. |
| Ask AI | Pay-as-you-go where enabled. Usage may be subject to platform limits and provider costs. |
| AI Studio | Pay-as-you-go where enabled. Usage may vary depending on the feature, model and provider costs. |
| Funnel AI | Pay-as-you-go where available and enabled. Usage and pricing are confirmed before use where required. |
| Workflow AI | Pay-as-you-go where enabled. This is separate from paid premium workflow actions or separately enabled external AI model usage. |
| Email AI | Pay-as-you-go where enabled and supported. |
| Agent Studio | Pay-as-you-go if enabled. Pricing is confirmed and agreed before enabling where required. |
Optional / Separately Enabled Services
| Item | Notes |
| Dedicated IP | Optional if a dedicated email sending IP is requested. Pricing is confirmed and agreed before enabling. |
| Domain Purchase | Optional. Pricing varies depending on the domain name, TLD and registration term. Pricing is confirmed and agreed before purchase. |
| Optional and billed separately if enabled. Pricing is confirmed and agreed before enabling and may vary depending on message type, country/category and actual usage. | |
| Workflow - External AI Models | Optional. Usage may vary depending on the model, provider and workflow complexity. Pricing is confirmed and agreed before use. |
| Extended integrations | May involve extra setup or usage charges depending on the system and integration requirements. Pricing is confirmed and agreed before enabling. |
These figures are estimates only and may vary based on actual usage, AI model
and voice configuration, call duration, call rounding, whether calls are forwarded,
whether transcription is enabled, and how long recordings are retained. Pricing
may also change if platform or third-party provider costs change. Core has no
included monthly platform usage credit. AI and other eligible platform usage is
charged pay-as-you-go from the account wallet. Optional products and separately
agreed third-party services are only charged if enabled or purchased.
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