Service Usage Charges
Updated 22 August 2026
The following can be used as a guide to what additional Service Charges may apply.
These rates and examples are indicative only and will vary depending on actual usage. As these services are provided by external parties the rates may also change at any time without notice.
Pro AI Usage Charges
Your Pro AI package has two separate usage areas: SMS usage in AUD and standard platform usage in USD. These are separate billing areas. Any credits do not transfer between them. Unused Credits expire at the end of every month and do not accumulate.
SMS Usage Charges — Separate AUD Billing
SMS is provided through a separate SMS system and is billed in AUD. It is not part of the standard platform usage credit or standard platform wallet billing.
All SMS amounts shown in this section include GST.
Your Pro AI package includes a separate $33.00 AUD monthly SMS credit including GST. This is equivalent to $30.00 AUD ex GST. This credit is applied toward SMS units only. The monthly SMS number charge is billed separately and is not deducted from the monthly SMS credit.
The monthly SMS number charge is $9.00 AUD ex GST / $9.90 AUD including GST and is billed separately. The SMS credit is designed to assist in the general SMS usage of a typical business and is not intended for bulk SMS campaigns. If SMS usage exceeds the monthly SMS credit, further SMS usage is billed separately from the standard platform usage billing.
All SMS amounts shown in this section include GST.
Your Pro AI package includes a separate $33.00 AUD monthly SMS credit including GST. This is equivalent to $30.00 AUD ex GST. This credit is applied toward SMS units only. The monthly SMS number charge is billed separately and is not deducted from the monthly SMS credit.
The monthly SMS number charge is $9.00 AUD ex GST / $9.90 AUD including GST and is billed separately. The SMS credit is designed to assist in the general SMS usage of a typical business and is not intended for bulk SMS campaigns. If SMS usage exceeds the monthly SMS credit, further SMS usage is billed separately from the standard platform usage billing.
| Item | Charge / Credit |
| Monthly SMS credit | $33.00 AUD / month including GST, applied toward SMS units only |
| SMS number | $9.90 AUD / month including GST, billed separately and not included in the SMS credit |
| SMS unit | $0.055 AUD / SMS unit including GST |
What is an SMS unit?
An SMS unit is one SMS segment. For standard text messages, one SMS unit is up to 160 characters, including spaces. If the message is longer than 160 characters, it is split into multiple SMS units. Longer standard messages are usually counted in blocks of 153 characters per unit because a small part of each segment is used to join the message back together.
Special characters, emojis, some symbols, smart quotes, or non-English characters can reduce the SMS unit size. In those cases, one SMS unit may be as low as 70 characters, or 67 characters per unit for longer messages.
An SMS unit is one SMS segment. For standard text messages, one SMS unit is up to 160 characters, including spaces. If the message is longer than 160 characters, it is split into multiple SMS units. Longer standard messages are usually counted in blocks of 153 characters per unit because a small part of each segment is used to join the message back together.
Special characters, emojis, some symbols, smart quotes, or non-English characters can reduce the SMS unit size. In those cases, one SMS unit may be as low as 70 characters, or 67 characters per unit for longer messages.
| SMS usage example | Calculation | Approx. result |
| $22 AUD including GST used for SMS units only | $22.00 / $0.055 per SMS unit | ~400 SMS units, excluding the monthly SMS number |
| SMS credit example | Calculation | Approx. result |
| Monthly SMS credit | $33.00 AUD credit including GST | Applied toward SMS units only |
| SMS number | $9.90 AUD / month including GST | Billed separately and does not reduce the $33.00 AUD SMS credit |
| Approx. SMS units included by monthly credit | $33.00 / $0.055 per SMS unit | ~600 SMS units |
| Additional SMS usage above the monthly credit | $0.055 AUD / SMS unit including GST | Billed separately in AUD |
Standard Platform Usage Charges — Separate USD Billing
The standard platform usage area is billed in USD and is separate from SMS billing. Pro AI includes Unlimited AI. AI usage is monitored and managed as part of the Pro AI service and is not rebilled as a separate usage item.
The $30 USD monthly platform usage credit applies to eligible non-AI platform usage items, such as phone-system usage, emails, email verification, call recording, recording storage, transcription if enabled, and premium workflow actions.
The $30 USD monthly platform usage credit applies to eligible non-AI platform usage items, such as phone-system usage, emails, email verification, call recording, recording storage, transcription if enabled, and premium workflow actions.
The monthly platform usage credit expires at the end of the month if not used. When the monthly platform usage credit is used, further eligible platform usage is billed from an agreed wallet amount. Any additional wallet balance does not expire and remains in the wallet until needed.
Your Wallet
The initial wallet recharge is set at $10. As usage increases to 4 or more recharges in a month, the recharge amount may be increased to $50, then $100, and then $250 as required for each recharge.
The initial wallet recharge is set at $10. As usage increases to 4 or more recharges in a month, the recharge amount may be increased to $50, then $100, and then $250 as required for each recharge.
Included $30 USD Monthly Platform Usage Credit Example
The monthly platform usage credit is shared across eligible non-AI usage items. The example below shows one possible mix of usage. Actual usage will vary depending on call volume, call duration, recording settings, transcription settings, workflow actions and other services used.
| Example usage mix | Example quantity / allowance | Estimated usage cost |
| Inbound call minutes | 600 mins | $9.00 |
| Email notifications | 1,000 emails | $1.01 |
| Call recording | 600 recorded mins | $2.25 |
| Recording storage | 600 stored mins for 1 month | $0.45 |
| Call transcription during onboarding | 300 transcribed mins | $10.80 |
| Email verification | 500 verifications | $1.88 |
| Workflow premium actions | 100 actions | $1.50 |
| Estimated platform usage used from monthly credit | $26.89 | |
| Approx. monthly credit remaining | $3.11 | |
This is an example only. Higher call volume, longer calls, call forwarding, call transcription or other usage-based services may use the monthly credit more quickly. AI usage is not included in this credit example because Pro AI includes Unlimited AI.
Phone System
Phone-system charges still apply to phone calls, including calls handled by Voice AI. Calls may be billed in full-minute increments, so partial minutes can round up.
| Call Type | Outbound | Inbound |
| Local Calls | $0.0378 / min | $0.0150 / min |
| Mobile Calls | $0.1125 / min | $0.0150 / min |
| Toll-Free | $0.0360 / min | $0.0750 / min |
| Browser/App Calling | $0.0060 / min | $0.0060 / min |
| SIP Interface | $0.0060 / min | $0.0060 / min |
| SIP Refer | $0.1500 |
Standard Platform Usage Items
Email
| Charge | $0.0010125 / email | |
| $10 will give you about | ~9,876 emails | |
Email Verification
| Charge | $0.00375 / email verification | |
| $10 will give you about | ~2,666 email verifications | |
Workflow - Premium Features
| Charge | $0.015 / premium workflow action | |
| $10 will give you about | ~666 premium workflow actions | |
Call Recording, Storage & Transcription
| Item | Charge | Example |
| Call Recording | $0.00375 / recorded min | 20 hours = ~$4.50 |
| Recording Storage | $0.00075 / min / month | 20 hours stored = ~$0.90 / month |
| Call Transcription | $0.036 / transcribed min | 20 hours = ~$43.20 |
We recommend having Call Transcription active during the onboarding and setup phase so recordings and transcripts can be reviewed and checked. Once setup is complete and the AI is operating as expected, this feature can be turned off to reduce ongoing usage charges.
Recording Storage Examples
| Recording retention period | Approx. monthly storage cost based on 20 hours/month |
| 30 days | $0.90 |
| 60 days | $1.80 |
| 90 days | $2.70 |
| 6 months | $5.40 |
| 12 months | $10.80 |
AI Employee Unlimited Inclusions
Pro AI includes the AI Employee Unlimited allocation for supported AI features. These AI features are not deducted from the $30 USD monthly platform usage credit. Fair-use limits apply, and phone-system charges still apply to calls.
| AI item | Pro AI treatment |
| Conversation AI | Included / unlimited where enabled and supported. |
| Conversation AI Prompt Optimizer | Included / unlimited, subject to fair use. |
| Voice AI | Included / unlimited for inbound, outbound and widget Voice AI usage. Standard phone-system charges still apply to the calls. |
| Voice AI Prompt Optimizer | Included / unlimited, subject to fair use. |
| Reviews AI | Included / unlimited where enabled and supported. |
| Content AI | Included / unlimited where enabled and supported. |
| Ask AI | Included with the higher Unlimited AI allocation. Usage may be subject to platform limits and fair-use rules. |
| AI Studio | Included with the higher Unlimited AI allocation. Usage may be subject to platform limits and fair-use rules. |
| Funnel AI | Usage included. |
| Workflow AI | Usage included. This is separate from paid premium workflow actions or separately enabled external AI model usage. |
| Email AI | Usage included where enabled and supported. |
| Agent Studio | Not included in the Unlimited AI allocation. Agent Studio remains pay-per-use if enabled. |
Optional / Separately Enabled Services
| Item | Notes |
| Dedicated IP | Optional if a dedicated email sending IP is requested. Pricing is confirmed and agreed before enabling. |
| Domain Purchase | Optional. Pricing varies depending on the domain name, TLD and registration term. Pricing is confirmed and agreed before purchase. |
| Optional and billed separately if enabled. Pricing is confirmed and agreed before enabling and may vary depending on message type, country/category and actual usage. | |
| Workflow - External AI Models | Optional. Usage may vary depending on the model, provider and workflow complexity. Pricing is confirmed and agreed before use. |
| Agent Studio | Optional. Not included in Unlimited AI. Pricing is confirmed and agreed before enabling. |
| Extended integrations | May involve extra setup or usage charges depending on the system and integration requirements. Pricing is confirmed and agreed before enabling. |
These figures are estimates only and may vary based on actual usage, call duration, call rounding, whether calls are forwarded, whether transcription is enabled, and how long recordings are retained. Pricing may also change if third-party provider costs change. AI usage is included in Pro AI, subject to fair use, and monitored separately as part of the service. Optional products are only charged if enabled or purchased.
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